When will my product be shipped for my purchases?

The shipping process varies according to the stock status of the manufacturer. For products that are in stock, your orders placed before 18.00 are prepared and delivered to the cargo on the same day.

Orders placed after this time will be shipped the next day. Orders placed on weekends and holidays will be shipped within the next business day.

If the product is not in the stocks of the manufacturer, the date of production is notified to you.

When will my product be shipped during discount periods?

Due to the intensity experienced during the discount periods, the shipping time varies between 1-2 working days.

When will my orders be shipped on weekends and holidays?

Orders placed on weekends and holidays will be shipped within the next business day.

Which shipping company do you work with?

Your orders will be delivered by "DHL CARGO". Will I pay the shipping fee?

Shipping is free of charge for all your purchases.

Will I be charged for exchange shipping?

The exchange shipping costs are your responsibility. You can make a shipment with the "DHL CARGO" we have an agreement with. Where can I track the delivery status of my order? You can view all your orders from the "My Orders" page.

How will I track my shipping information after I complete my order?

You can view the status of your order on the "My Orders" page and click on the "Cargo Tracking" link. You will be informed by e-mail when your order is shipped.

I want to change my order delivery address, how can I do?

You can make changes via our Whatsapp Information Line (0552 797 23 20).

What if the cargo cannot find me at the delivery address?

The cargo company delivers your order to the address you specified. If you are not at your address, he leaves a note that you can pick up your package from the nearest branch. If you do not receive your package from the branch within three days, your order will be returned to the Amine Hüma warehouse.

What should I pay attention to during delivery?

When your orders from Piennar are delivered to your address, we recommend that you open the cargo package and check it after you sign the cargo delivery receipt. If there is any mistake in the package content or if the products are damaged or deformed, please have the cargo officer prepare a "Damage Determination Report" and contact us in this regard.